Script:Verfyprofopt
- Verify Profile Options
Login:
ebusiness/welcome
Responsibility:
System Administrator
Task:
Set the Profile Options
Actions:
1. Click Profile: System
2. Search for profile “Service: Service
Request Owner Auto Assignment Level”
3. Verify the value is set to “Group” or
“Individual”.
4. Search for profile “Service: Default
Group Owner for Service Requests”
5. Verify that the value is not null.
Verifications:
1. Find System Profile Values form
appears.
2. Verify the value is set to “Group” or
“Individual”.
3. Verify that the value is not null.
Script:
CreateServReq - Create a new Service Request and escalate the Service Request
Login:
ebusiness/welcome
Responsibility:
Customer Support, Vision Enterprises
Task:
Create a New Service Request
Actions:
1. Click Create Service requests.
2. Enter: Account: 1608
Number
Under Contact Type Region :2817 Item: AS54888
3. Select Workbench tab.
4. Enter:
Problem
Summary: Disk Failed
5. Click Save icon.
6. Select Tasks tab.
7. Enter:
Subject:
Fix disk
Type:
Callback
8. Click Save icon.
9. Click Close Form icon from main tool
bar.
Verifications:
1. Service Requests form opens when click
Create Service requests. Name and Number fields will be populated when you
enter the Account.
2. Work Bench form should open when select
Workbench tab.
3. The following message should appear on
the message bar, “FRM-40400: Transaction complete: 1 records applied and
saved”.
4. The “Number” field will be populated
with a number after the form saved, which is the Service request number.
Note
the Number: _______________.
5. Tasks form should open when select
Tasks tab.
The
Task will appear in the spread table, (date, number, type etc.)
6. Form should close and the Navigator
should appear when click Close Form icon.
Responsibility:
Customer Support, Vision Enterprises Service Requests/View Service requests
Task:
View Service Request and escalate the Service Request if the status is ‘open’.
Actions:
1. Double-click on Service Requests from
the Navigator.
2. Select Find Service Requests.
3. Enter the Service Request number (srno)
created earlier (previous task) in the Incident Number field.
4. Click Search.
5. Click OK.
6. Select Subject tab.
7. Click Get Contracts.
8. Click the icon under the Warranty
Header.
9. Close the form, and click the Save
icon.
10. Verify the “Status”.
11. Select Tools 1/Request Escalation.
12. Select Contacts tab.
13. Enter:
First
name: Andre
Owner
Type: Employee Resource
Owner
Name: Stevenson, Richard
14. Make sure the Requester check box is
selected.
15. Click Save.
If
Note window appears, click OK.
16. Click Close form icon to close the form.
17. Close the application.
Verifications:
1. Find Service Requests form should olpen
when select Find Service Requests.
2. The Service request should appear and
highlighted in Results spread table when click Search.
3. The Service Request form should appear
with the SR that was entered when click OK.
4. The contracts block under the ‘Product
Coverage’ tab should be updated with different contracts and Service numbers
when click Get Contracts.
5. Service contracts Coverage form should
open when click the icon under the Warranty Header.
Verify
the Name and Type of Coverage.
6. The following message should appear
“FRM-40400:
Transaction complete: 1 records applied and saved”.
7. The status should be Open.
8. Escalations Form should open when
select Tools 1/Request Escalation.
9. Contacts form should open when select
Contacts tab.
10.The
following message should appear when click Save:
“FRM-40400:
Transaction complete: 3 records applied and saved.”
11.
Navigator should appear when click Close form icon.
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