WINDOWS XP
1. Uninstall BI Publisher. Check if all BI Publisher files are
clean-up from your computer.
Look for template
file under "C:\Documents and
Settings\XXXXXX.XXXXXXXXXXX\Local Settings\Application
Data\Oracle\BIPublisher\TemplateBuilderforWord"
and "C:\Documents and
Settings\XXXXXX.XXXXXXXXX\Application Data\Microsoft\Word\STARTUP". Recommended
cleaning of temp folder under Window directory.
2. re-install BI publisher.
3. Rename MSComctlLib.exd
file to MSComctlLib.exd_bak from "C:\Documents and Settings\XXXXXX.XXXXXXXX\Application
Data\Microsoft\Forms" directory.
Recommend searching
for this file.
4. Restart MS Word, then click on Microsoft Button(Alt+F) -->
Word Options(Alt+I) --> Add-Ins --> Manage : Templates -- GO --> Check
the Template Builder.dot.
WINDOWS - 7
1. Uninstall BI Publisher. Check if all BI Publisher files are
clean-up from your computer.
Look for template
file under C:\Users\UserID\AppData\Local\Oracle\BIPublisher\TemplateBuilderforWord
and C:\Users\UserID\AppData\Roaming\Microsoft\Word\STARTUP.
Recommended cleaning
of temp folder under Window directory.
2. re-install BI publisher.
3. Rename MSComctlLib.exd file
to MSComctlLib.exd_bak
from "C:\Users\UserID\AppData\Roaming\Microsoft\Forms"
directory. Recommend searching for this file.
4. Restart MS Word, then click on Microsoft Button(Alt+F) -->
Word Options(Alt+I) --> Add-Ins --> Manage : Templates -- GO --> Check
the (Template Builder.dot).
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